Javier - Customer Support & Quality Supervisor with 10+ years in Manufacturing & Service

Provided real-time customer service via live chat, resolving inquiries related to accounts, troubleshooting, and order tracking.

Supervised QC inspectors, handled complaints, performed microbiological sampling, and managed calibration and internal audits.

Supervised production teams, ensured SOP adherence, monitored line performance, and managed scrap and process progress.

Ensured GMP, SOP, and DOI compliance in manufacturing; responsible for performance reports, CAPA, and validation activities.

Trained employees in quality procedures, communicated with vendors, and maintained professional written communication.

Providereal-timecustomersupportvialivechat,handlinganaverageof35 chatspershiftwithahighresolutionrate., Assistcustomerswithaccountinquiries,troubleshooting,productinformation, andordertracking., Maintainaprofessionalandempathetictoneinallwrittencommunications, ensuringapositivecustomerexperience.

AsaProductionSupervisor.MyfunctionsincludethesupervisionoftheLine Leadersandproductionoperatorsassigninganddirectingwork,alsotoensure thahourlytaskgoalsarebeingmet., EnsurethatallSOP’s,GMP’sandDOI’sarebeingfollowedaccordingto VentionMedicalqualitystandardsaremet.,...

AsaQualityControlSupervisor.Myfunctionsinclude,thesupervisionofthe qualityinspectorsassigninganddirectingwork., Responsibleforhandlingofcomplaintscorrectiveandpreventiveactions., ResponsiblefortrainingemployeesinreferencetotheQualityprocedures.,...

ThisCompanywasdedicatedtotheManufacturingofTemperaturesSensors forMedicalDevices.ItsheadquarterislocatedinNJ,EE.UU.Workingasa qualityinspectorforthiscompany,mymainfunctionwasthemonitoringofthe productinprocess,finishedproductandrawmaterialincoming.Forthisitwas...