Experienced professional with over 10 years in customer support, production supervision, and quality control. Skilled in team management, process compliance, and delivering excellent customer experiences across medical manufacturing and service sectors.
Provided real-time customer service via live chat, resolving inquiries related to accounts, troubleshooting, and order tracking.
Supervised QC inspectors, handled complaints, performed microbiological sampling, and managed calibration and internal audits.
Supervised production teams, ensured SOP adherence, monitored line performance, and managed scrap and process progress.
Ensured GMP, SOP, and DOI compliance in manufacturing; responsible for performance reports, CAPA, and validation activities.
Trained employees in quality procedures, communicated with vendors, and maintained professional written communication.
Support Services Group
Providereal-timecustomersupportvialivechat,handlinganaverageof35 chatspershiftwithahighresolutionrate., Assistcustomerswithaccountinquiries,troubleshooting,productinformation, andordertracking., Maintainaprofessionalandempathetictoneinallwrittencommunications, ensuringapositivecustomerexperience.
Support Services Group
Support Services Group
Support Services Group
Vention Medical
AsaProductionSupervisor.MyfunctionsincludethesupervisionoftheLine Leadersandproductionoperatorsassigninganddirectingwork,alsotoensure thahourlytaskgoalsarebeingmet., EnsurethatallSOP’s,GMP’sandDOI’sarebeingfollowedaccordingto VentionMedicalqualitystandardsaremet.,...
De Royal Científica de Latinoamérica
AsaQualityControlSupervisor.Myfunctionsinclude,thesupervisionofthe qualityinspectorsassigninganddirectingwork., Responsibleforhandlingofcomplaintscorrectiveandpreventiveactions., ResponsiblefortrainingemployeesinreferencetotheQualityprocedures.,...
De Royal Científica de Latinoamérica
Sensor Scientifics
ThisCompanywasdedicatedtotheManufacturingofTemperaturesSensors forMedicalDevices.ItsheadquarterislocatedinNJ,EE.UU.Workingasa qualityinspectorforthiscompany,mymainfunctionwasthemonitoringofthe productinprocess,finishedproductandrawmaterialincoming.Forthisitwas...
Técnico en Supervisor de Producción
Técnico en Mantenimiento y Reparación de Computadoras
Quality Assurance
Etiqueta Corporativa
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