Demonstrated experience with Fleet Operations.
Demonstrated experience with Safety Compliance.
Demonstrated experience with AI Integration.
Demonstrated experience with Automation Tools.
Demonstrated experience with Technical Support.
Athena
Strategic partner to global leadership, supporting talent acquisition and operational excellence across the U.S. and Latin America., Integrated AI-powered recruitment tools that improved candidate screening and onboarding efficiency by ~12 %., Designed real-time analytics dashboards to track performance, time-to-hire, and pipeline metrics for global teams., Collaborated with HR Tech and operations divisions to enhance productivity and cross-regional communication.
Lean Solutions Group
Managed daily logistics operations and fleet compliance under U.S. DOT regulations, optimizing driver performance and communication., Launched a safety analytics program using predictive insights, reducing safety incidents by 20 % in the first year., Deployed AI-assisted monitoring systems (Motive, Samba Safety, EFS Fuel) to optimize routes and fuel efficiency by ~15 %., Standardized compliance reporting, improving audit readiness and minimizing risk exposure.
Capgemini
Managed billing and accounts receivable for global clients including TVN Sony, ensuring timely and accurate invoicing., Integrated Salesforce, Workday, and License Maestro to enhance accuracy and visibility in billing workflows., Streamlined validation processes, achieving a 15 % improvement in billing accuracy and reducing disputes., Developed automated reporting dashboards to support strategic decision-making by management teams.
Telus International / Wix
Delivered advanced technical and product support for Wix clients, resolving 150+ issues monthly with 95 % satisfaction., Designed and optimized Wix websites, improving user experience and reducing escalations by 18 %., Coordinated with QA and development teams to address recurring technical issues and refine support procedures., Created troubleshooting documentation that reduced resolution time and enhanced service consistency.
B.A. in Customs Administration & International Trade
Graphic Design Technician
AI-Driven Enterprise Solutions
Business & Technology Programs
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