Dedicated remote customer service professional with over 5 years of experience supporting clients via calls, chat, and email. Skilled in CRM tools and communication, with a strong focus on confidentiality and customer satisfaction.
Managed inbound calls, directed inquiries, and provided support within legal and retail environments.
Provided chat, email, and voice support, ensuring effective communication and issue resolution.
Utilized Litify, Salesforce, Zendesk, and MS Office to document and manage customer interactions and information.
Successfully operated in virtual settings, demonstrating strong communication and organization skills.
Lisinski Law Firm (Freelancer)
Manage incoming calls and make sure each one is directed to the right person or department., Take detailed messages, verify caller information, and follow confidentiality protocols.
Fanatics (Teleperformance)
Taking care of customers via chats, emails and voice interactions
Multiple companies in the U.S.A
Worked for many companies in the United States of America while doing the Summer Work and Travel program, such as Walmart, dining restaurants, water parks, etc.
Bachelor's Degree
Bachelor's Degree
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Applied interpretation and translation skills to facilitate clear communication across diverse customer needs.
