Customer service professional with over a year of experience in client retention, technical troubleshooting, and sales support, based in Guadalajara, Jalisco, Mexico.
Provided support and issue resolution to customers across multiple roles.
Troubleshot customer equipment issues and managed technical problem resolution.
Engaged in sales activities, promoted packages, and upsold services.
Conducted cold calls to generate leads and qualify potential customers.
Beliveo
Preventing customers from canceling their services, Addressing billing inquiries, Resolving customer concerns, Making sales and upselling cable and internet packages
The Call Gurus
Cold calling potential clients, Qualifying leads and filtering interested customers, Transferring qualified customers to the sales team
Teletech
Troubleshooting customer equipment issues, Resolving technical problems, Arranging for replacement devices
CCSI
Assisting customers with payment processing, Handling cold calls to collect outstanding payments
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