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Javiera
Call Center Agent with customer service & communication expertise
Contacto
Santiago, Santiago Metropolitan, Chile
Disponible en CazVid
Competencias
Customer ServiceIntermediate
Provided information and support to students and parents in a call center environment.
Communication SkillsIntermediate
Explained programs and answered inquiries clearly to diverse audiences.
Inbound Call HandlingIntermediate
Managed inbound calls efficiently, ensuring effective resolution and accurate information delivery.
Campaign RepresentationIntermediate
Acted as an external representative promoting Programa JUNAEB for students and parents.
Educacion
Degree in Early Childhood Education
Universidad Pedro de Valdivia
Completed 2016
Bilingual Translation and Interpreting
Universidad de Artes, Ciencias y Comunicación (UNIACC)
Completed 2008
Idiomas
EnglishC2
Resumen
Experienced call center agent skilled in providing information on educational programs and engaging with students and parents.
Logros Clave
- Handled inbound contact center operations for educational programs and student services.
- Provided accurate information regarding scholarships, national student card, and related programs.
- Represented the organization as an external agent, engaging with students and parents effectively.
Experiencia
Call Center Agent
In-Touchnov
2024 - nov. 2025
External agent for the JUNAEB campaign., Provided information to students and parents about scholarships, the National Student Card (TNE), and programs., Inbound contact center.
Habilidades
Customer ServiceCommunication SkillsInbound Call HandlingCampaign Representation
Publicado en CazVid - 17 may 2026