Experienced in customer support, team coaching, and operational management across hospitality, travel, and financial sectors. Skilled in communication, problem-solving, and process organization.
Utilized in customer service, team leadership, and documentation tasks to ensure clarity and effective information exchange.
Led team performance reviews, coached staff, and supervised operations in call center environments.
Provided comprehensive assistance via phone, email, and face-to-face, maintaining customer satisfaction across sectors.
Balanced multiple responsibilities including bookings, payments, and documentation in fast-paced settings.
COOCIQUE R.L
Collections process to assure debts recoveries., Outbound calls to customer to assure payments on time.
PACIFIC TRADE WINDS
Developing itineraries according to customer needs and budgets., Services included: transportation booking, hotel reservations, tour management, phone calls, emails and documentation.
RANCHO MARGOT HOTEL
In charge of hosting customers, guide them through the hotel facilities, take payments, customer service, emails, phone calls, booking, selling tours.
ARENAL LODGE HOTEL
In charge of hosting customers, provide information and selling tours., Answer emails, inbound phone calls and outbound calls., Management of booking activities.
BACHELOR DEGREE
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Ensured accurate client and internal records for collections, reservations, and customer interactions.
CONCENTRIX
Customer representative proper documentation, Inbound calls, empathy, security measures and net management.
INSULET TELEPERFORMANCE
Phones assistance, medical account, empathy, and multitasking, proper documentation.
CONCENTRIX
Banking field, leadership and coach., Reviewed KPI’s and develop good performance.
