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Jeancarlo
Customer Care Supervisor at ADMEDES
Contacto
Competencias
Skilled in building strong customer relationships and ensuring client retention in SaaS and support environments.
Experienced in managing customer accounts, resolving issues, and maintaining high service standards.
Proficient in coordinating logistics, order processing, and ensuring smooth operational workflows.
Familiar with Excel, SQL basics, and SAP to analyze data and support decision-making processes.
Educación
Idiomas
Resumen
Dedicated customer support specialist experienced in SaaS, logistics, and team management. Adept at enhancing customer satisfaction and streamlining operations.
Logros Clave
- Led a team of 5 staff to optimize daily operations and improve workflow efficiency.
- Managed end-to-end customer account lifecycle, ensuring timely resolution and satisfaction.
- Supported logistics and order fulfillment processes, aligning customer expectations with service delivery.
Experiencia
Customer Care Supervisor – Quality
Coordinated a team of 5 staff members, overseeing daily operations, task allocation, and performance to ensure efficient workflow.. Managed end-to-end customer account lifecycle, ensuring timely resolution of billing, order, and payment-related inquiries.. Acted as primary escalation point for complex account issues, maintaining customer satisfaction and trust.. Partnered with operations, sales, and logistics teams to resolve issues and improve overall customer experience.. Improved internal workflows, reducing resolution time and increasing service efficiency.. Standardized documentation and processes to ensure consistency and scalability in account management.
Customer Success Manager
Managed customer relationships in a SaaS environment, acting as a trusted advisor for complex and high-impact cases.. Proactively engaged with customers to understand needs, resolve issues, and ensure successful product usage.. Collaborated with technical support, operations, and leadership teams to deliver consistent and high-quality customer outcomes.. Maintained detailed case documentation and provided clear updates to stakeholders.. Identified recurring issues and contributed to process improvements to enhance customer experience and efficiency.
Technical and Logistics Advisor
Supported business customers across multiple channels, managing accounts, service requests, and order processes.. Coordinated logistics and order fulfillment, ensuring alignment between customer expectations and operational execution.. Maintained accurate records in SAP and CRM systems, ensuring data integrity and traceability.. Collaborated with cross-functional teams to resolve issues and improve service delivery.. Delivered consistent service quality in a high-volume, customer-focused environment.