Jeannette

Collections Representative

Gas and Medical Accounts, resolve customer’s problems with delayed payments, payment arrangements

Customer Service: Talx Account- E-Pay Roll and back office in the mortgage unit.

Help Customers with their mobile devices, issues with internet, messages, payments

worked in the Capital One Bank account, helping customers resolve their credit card debt following state and federal laws (FDCPA, SCRA, HIPAA, Bankruptcy and attorney protocols) to assure the appropriate treatment of customers.

provide over the phone interpretation (English-Spanish) for insurance, utilities and government agencies as a freelance interpreter.

customer service and logistics for Amazon Spain, NA, UK and MX assisting drivers under the shipping and delivery department.