Jeffer - Bilingual Customer Support Agent with 4 years of remote experience

Provided high-quality bilingual support in a remote environment, ensuring customer satisfaction and issue resolution.

Utilized CRM platforms daily for managing customer interactions and case records.

Excelled in asynchronous and synchronous communication in a remote, multilingual context.

Proactively reduced case escalations through effective conflict management techniques.

4 years of continuous bilingual remote experience managing high-performance environments., Delivered first-line bilingual support maintaining quality scores above 95%., Reduced case escalations by 12% through proactive conflict resolution (FCR)., Daily use of CRM systems (Salesforce, Zendesk) and...