Jefferson - Customer Service Specialist with 8+ years in client support and retention

Extensive experience in resolving client issues, supporting sales, and maintaining high customer satisfaction.

Proven skill in de-escalating escalated concerns and negotiating solutions across roles.

Generated leads and promoted services such as telecom plans and real estate offerings.

Supervised small teams, provided training, and ensured KPIs were met at Tri Source International.

Fluent in English and Spanish, used to support diverse customer bases.

Managed inbound and outbound customer inquiries for solar energy services., Supported clients with billing, appointments, and installation scheduling., Resolved escalated customer concerns and maintained client satisfaction.

Provided support to English-speaking customers across various campaigns., Handled inquiries, processed requests, and documented client interactions.

Contacted potential clients and property owners to generate leads., Negotiated and followed up on delinquent accounts., Assisted the U.S.-based real estate team with appointment setting and customer outreach.

Worked with major U.S. telecom clients to retain customers and reduce cancellations., Exceeded monthly retention and satisfaction goals through persuasive communication.

Handled insurance claims and customer issues with professionalism., Supervised and trained a small team of representatives to meet service KPIs.

Promoted Sprint mobile plans and services to U.S. customers., Provided real-time support to agents to improve call performance.

Scheduled qualified appointments for sales teams., Delivered excellent customer service for various campaigns.