Detail-oriented developer with a background in UI implementation, customer engagement, and team leadership. Adept at managing multiple responsibilities and delivering quality solutions.
Proficient in building responsive and user-friendly web interfaces using HTML, CSS, JavaScript, and React.
Experienced in effective communication, relationship building, and maintaining professional customer interactions.
Skilled in managing multiple systems and responsibilities simultaneously to optimize workflow.
Capable of guiding teams, resolving conflicts, and troubleshooting technical issues efficiently.
Big Lots
Implemented e-commerce website's desktop and mobile user interface using HTML, CSS, JavaScript, and React, translating designs into high-quality code and ensuring the technical feasibility of UI/UX designs.. Collaborated with development, UI/UX, QA, and product teams in biweekly sprints to release new code that meets performance and scalability requirements.. Utilized BrowserStack, Quantum Metrics, and Adobe Analytics to monitor and optimize website performance across different browsers and window types.. Estimated and created Jira tickets for upcoming sprints related to new features and bug fixes.. Lead frontend team in developing and releasing a help page for customers to utilize on production website.. Coordinated with backend developers to integrate JSON data from network calls, ensuring seamless functionality and an optimal user experience for customers.
Hunan Lion
Improved customer service skills by communicating and interacting with new and returning customers.. Maintained professional and positive relationships with peers and customers.. Developed strong time management and multi-tasking skills by simultaneously serving multiple tables.
Chi Thai
Advanced multi-tasking skills by handling 4 different online delivery systems simultaneously.. Initiated a positive community by creating a welcoming atmosphere for new and returning customers.. Improved work efficiency by handling over 100 systematic transactions per shift for both credit and cash sales.
B.S.
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Joey Chang’s
Developed leadership skills through guiding coworkers amidst confusion and training new recruits.. Troubleshooted POS and wireless network when problems arise.. Handled various conflicts between workers and customers in a positive and composed manner.. Regulated carry-out packing system operations to create an efficient working environment and process.
