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Jeimmy
Customer Support Specialist at Amazon with 10+ years in Operations and Business Management
Contacto
Competencias
Expertise in managing customer inquiries via phone and email, providing effective solutions and support.
Proficient in English, capable of clear and empathetic communication across diverse audiences.
Experience in overseeing small business operations, social media, and customer relations.
Skilled in diagnosing and resolving product and service issues efficiently.
Educacion
Idiomas
Resumen
Dedicated professional with over a decade of customer support at Amazon, complemented by entrepreneurial ventures in bookbinding and social media management. Skilled communicator with healthcare, pharmaceutical, and administrative background, committed to delivering exceptional service and operational excellence.
Logros Clave
- Resolved a high volume of customer inquiries efficiently, enhancing customer satisfaction and retention.
- Managed social media channels for a local business, increasing engagement and brand visibility.
- Owned and operated a small business specializing in bookbinding, repairs, and printing, demonstrating entrepreneurial skills.
- Gained medical imaging knowledge through specialized diploma, supporting healthcare-related service roles.
Experiencia
Selling Partner Support Specialist - Contact Resolution Specialist
Managing high volume of Phone and Email contacts. Identifying customers needs, clarify information, research every issue and providing resolutions.. Ability to troubleshoot and provide product guidance support to all Amazon sellers and vendors.. Demonstrate Customer Obsession by consistently displaying a genuine empathy and passion for customers, delivering an exceptional customer care experience with every contact. Attend regular training sessions and learn product details and key selling points of products and technologies.. Ability to oversee and achieve various productivity and quality targets and metrics.
Business Administrator
Provided personal customer service. Social media management
Business Owner
Binding and repairing old books. Manufacturing titleholders. Graduation ribbons and printing paperwork