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Jeimy
Learning Specialist with 3+ years of experience in customer service and training
Contacto
Competencias
Utilized effective communication to assist customers, lead teams, and conduct training.
Provided excellent service across roles at Alorica, Startek, and Allied Global.
Supervised customer service teams and contributed to quality assurance initiatives.
Resolved customer queries and improved service processes through analytical skills.
Managed multiple responsibilities including training, supervision, and customer assistance.
Educacion
Idiomas
Resumen
Experienced specialist in customer support, team leadership, and training development with a track record of career progression and skill diversification.
Logros Clave
- Progressed from agent to Learning Specialist at Alorica, acquiring SME training.
- Operated as a Customer Service Agent and Floor Supervisor at Allied Global, demonstrating leadership.
- Held multiple roles in customer engagement, including Sales and Quality Analysis.
Experiencia
Learning Specialist ll
Started as an agent assisting customers on billing questions., Quality Analyst with Polygroup., Took SME training course.
Sales agent
Sales agent in technology services, customer care; assisting clients with their accounts and products.
Customer service agent
Customer service agent gave excellent customer service., Floor supervisor (1 year).