Experienced project manager with a decade of leading large-scale construction projects.
Managed project scope, schedule, and resources to deliver construction projects successfully.
Created and monitored budgets to control project costs and optimize resource utilization.
Led cross-functional teams ensuring clear communication and efficient task execution.
Identified potential project risks and implemented mitigation strategies.
Concentrix Nicaragua S.A
Led technical team in advanced troubleshooting for Microsoft Intune, focusing on MDM, MAM, and security policies., Provided Level 3/4 support for Premier customers, resolving escalated issues with Intune configurations and device management., Optimized troubleshooting processes, created documentation, and improved team performance through continuous feedback., Acted as primary contact for high-profile clients, ensuring fast resolution and high client satisfaction., Mentored engineers on advanced troubleshooting techniques and shared knowledge with internal teams and clients.
Concentrix Nicaragua S.A
Provided Level 2/3 support for advanced troubleshooting in Microsoft Intune, including MDM, MAM, and security policies., Diagnosed and resolved issues related to mobile device management, managed apps, and security configurations., Collaborated with internal teams and clients to resolve complex incidents and ensure customer satisfaction., Documented solutions and best practices to improve troubleshooting efficiency and team performance., Assisted Premier clients in service and device recovery, providing timely and effective support.
Concentrix Nicaragua S.A
Led a team of engineers in providing advanced technical support for Microsoft Surface devices to consumer customers, ensuring timely and effective troubleshooting., Acted as the Subject Matter Expert (SME) for Surface hardware, firmware, and OS-related issues, offering in-depth technical guidance to the team., Managed escalated support cases, collaborating with product teams and internal stakeholders to resolve complex issues and ensure high-quality customer outcomes., Mentored and trained support engineers on best practices, troubleshooting techniques, and customer service excellence., Developed and documented troubleshooting procedures and technical solutions to enhance team efficiency and improve customer experience., Delivered proactive support to customers, ensuring satisfaction through detailed follow-ups and timely resolution of technical issues., Provided technical insights and feedback to product teams for the continuous improvement of Surface devices based on consumer customer feedback.
Bachelor’s Degree
High School Diploma
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Concentrix Nicaragua S.A
Provided Level 1/2 technical support for Microsoft Surface devices to consumer customers, diagnosing and resolving issues related to hardware, firmware, and OS., Assisted customers with troubleshooting Surface device issues, including performance problems, connectivity issues, and software errors., Delivered clear and concise technical guidance to customers, ensuring a positive support experience., Documented common issues, solutions, and best practices to improve troubleshooting efficiency and customer satisfaction., Collaborated with escalation teams for complex issues, ensuring timely resolution and follow-up., Offered proactive support, guiding customers through device setup, updates, and basic maintenance., Maintained a strong focus on customer service, ensuring clear communication and resolution of issues with a customer-first approach.
IDEA Nicaragua S.A
Led export and import teams, overseeing logistics and warehouse operations., Developed cost and flow reports for international trade activities., Managed contracts with shipping lines and airlines., Ensured full compliance with customs regulations., Designed and implemented strategies to improve operational efficiency., Handled procurement and inventory planning., Oversaw budgeting, forecasting, and KPI performance tracking., Supervised fleet and equipment management., Supported sales and quotation processes for logistics services.
STAHLS SNS s CIA LTDA
Prepared detailed cost analysis and logistics flow documentation., Negotiated contracts with carriers and ensured legal compliance., Facilitated communication with clients and internal stakeholders., Delivered training and operational support to logistics staff., Managed logistics teams and coordinated international shipments.
STAHLS SNS s CIA LTDA
Generated cost reports and streamlined logistics operations., Handled contract agreements and service monitoring., Coordinated customs compliance and international shipments., Managed personal responsibilities., Prepared and created Import & Export documentation.
STAHLS SNS s CIA LTDA
Monitored export/import documentation and shipment tracking., Assisted in preparing customs declarations and reports.
STAHLS SNS s CIA LTDA
Managed packing reports and prepared shipping labels and VGM controls., Created packing lists for export compliance.
