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J

Jeison

Team Leader with 7+ years of experience in IT and E-commerce sectors

Contacto

Alajuela, Alajuela Province, Costa Rica
Disponible en CazVid
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Competencias

Team LeadershipAdvanced

Led teams at Accenture and Infosys BPM, motivating and managing performance and productivity.

Sales and Customer RetentionAdvanced

Identified sales opportunities and improved customer retention at Amazon and during various roles.

Financial AnalysisIntermediate

Analyzed financial performance to support growth initiatives and planning.

Conflict and Escalation ManagementIntermediate

Handled escalations and approved credits to ensure smooth retail operations.

Communication SkillsExpert

Developed excellent communication skills used for team coordination, customer support, and management.

Educacion

Certified in Windows Applications
Cursos en Linea Camara de Comercio Exterior
Completed PRESENT
Unfinished
Universidad Latina De Costa Rica
Completed SEP 2003
Bachiller
Liceo Santo Domingo Heredia
Completed SEP 1995

Idiomas

English
Spanish; Castilian

Resumen

Experienced leader with a strong background in team motivation, sales maximization, and financial analysis across IT and e-commerce sectors.

Logros Clave

  • Led team performance improvement initiatives at Accenture, including daily huddles and training programs.
  • Enhanced sales opportunities and customer retention rates at Amazon through strategic analysis and account management.
  • Acted as a key escalation point and process approver in retail operations, improving team support metrics.

Experiencia

Team Leader

Accenture
NOV 2024 - NOV 2025

Oversee, motivate, and lead daily huddles to drive team performance improvement., Identify sales opportunities and improve customer retention rates., Analyze financial performance to drive growth and enhance service delivery quality., Implement training programs and develop strategies for handling...

Team Leader

Infosys BPM
MAR 2022 - NOV 2024

Overseeing and motivating their group to achieve high efficiency., Setting daily objectives and designing reward systems to boost productivity for all staff., Acting as the communication link between the team and upper management.

Jr Account Representative at Amazon Business Canada

Amazon.com
APR 2021 - FEB 2022

Identified and maximized sales opportunities, and increased customer retention rates., Analyzed sales and financial performances to effectively plan for increased future opportunities.

VCS Dart team SME Roll

Amazon
JUN 2020

Helping coworkers to improve metrics, taking escalations and approving credits and processes for retail agents.

Habilidades

Team LeadershipSales and Customer RetentionFinancial AnalysisConflict and Escalation ManagementCommunication Skills
Publicado en CazVid - 17 may 2026
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