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Jency
Customer Service Specialist with 7 years experience in telecommunications and retail
Video resume
Contacto
Competencias
Provided customer support and assistance primarily over the phone for telecommunications and retail clients.
Engaged in over-the-phone sales activities, focusing on customer needs assessment and product promotion.
Effectively communicated with customers across different service environments, including retail and call centers.
Managed multiple customer interactions and service channels in fast-paced settings.
Educacion
Resumen
Seasoned customer service and sales expert with over seven years of experience across telecommunications and retail sectors, currently based in the Dominican Republic with a home office setup.
Logros Clave
- Accumulated approximately seven years of customer service experience over the phone at Verizon Bell South Relay Center.
- Gained four years of sales experience over the phone, demonstrating sales and communication skills.
- Worked six years in retail customer service in the United States, enhancing interpersonal and problem-solving abilities.
Experiencia
Businessman / Construction Manager / Residential Electrician
Managed residential construction projects from planning to completion., Provided residential electrical installation, troubleshooting, and repair services., Oversaw budgeting, client relations, and vendor negotiations for small businesses.
Customer Service & Technical Support
Assisted customers with printer and PC connectivity issues., Delivered step-by-step troubleshooting that resolved 90% of issues on first contact., Ensured customer satisfaction with a strong focus on empathy and clear communication.
Customer Service Agent
Supported customers by phone and email regarding rebate processes., De-escalated frustrated customers and guided them through claim resolution., Recognized for maintaining professionalism under pressure.
Sales Agent
Conducted outbound sales calls and customer follow-ups., Consistently met or exceeded sales targets.
Customer Support & Rewards Processing
Resolved complex service and technical issues., Handled escalations and guided customers through rewards and billing programs., Achieved high satisfaction scores through patience and problem-solving.
Manager
Managed daily retail operations, sales, and customer service., Trained and supervised staff in a fast-paced environment.