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Jenna
Payroll and Patient Access Specialist with 5+ years of diverse administrative experience
Contacto
Competencias
Expert in managing payroll systems, verifying employee hours, and ensuring compliance with company policies.
Skilled in providing exceptional service in healthcare and hospitality settings, ensuring client satisfaction.
Proficient in data entry, reporting, and departmental coordination to improve operational workflows.
Strong ability to interact effectively with clients, colleagues, and patients across diverse environments.
Educacion
Resumen
Dedicated professional with over 5 years of experience in payroll, patient access, and customer service. Adept at streamlining operations, enhancing client satisfaction, and supporting organizational efficiency across healthcare and hospitality sectors.
Logros Clave
- Streamlined payroll processing for high-volume turnaround projects, ensuring 100% accuracy and timely payments.
- Managed front desk operations for a pediatric clinic, enhancing patient check-in efficiency and insurance verification accuracy.
- Supported hospital administrative functions through data management and process improvements, increasing departmental efficiency.
- Delivered exceptional customer service in a fast-paced restaurant environment, maintaining high customer satisfaction levels.
Experiencia
Time Keeper/Payroll Specialist
Processed payroll and maintained accurate timekeeping records for high-volume turnaround projects while ensuring compliance with company policies and deadlines. Verified employee hours, job codes, and overtime to support accurate and timely payroll processing. Resolved payroll discrepancies and communicated with supervisors and field personnel to ensure workforce data accuracy. Maintained confidential employee records and organized payroll documentation in a fast-paced environment. Supported administrative and operational reporting to improve efficiency during project turnaround periods
Patient Access Representative
Managed front desk operations for a pediatric clinic with 6 providers, including patient check-in/check-out, appointment scheduling, and insurance verification using EPIC EHR. Collected copayments, updated patient demographics, and maintained accurate medical records while ensuring HIPAA compliance. Delivered patient-centered customer service by addressing questions, coordinating patient flow, and supporting clinical staff in a high-volume environment. Assisted with administrative and creative projects, including clinic safety and fire-escape planning initiatives. Collaborated with providers and office staff to improve workflow efficiency and enhance the patient experience
Administrative Intern
Supported hospital administrative operations through data entry, reporting, document management, and departmental coordination. Assisted with process improvement initiatives while maintaining confidential patient and organizational information. Developed knowledge of healthcare administration, rehabilitation services, and interdisciplinary collaboration within a specialty care setting
Waitress/Hostess/Take-Out Specialist
Delivered customer service in a fast-paced sports bistro by managing dine-in seating, take-out orders, and front-of-house operations. Processed payments and coordinated with kitchen staff to ensure accurate and timely order fulfillment during high-volume shifts. Resolved customer concerns professionally while maintaining an organized and welcoming dining environment