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Jennifer
Customer Service with 2+ years in telecommunications and insurance
Contacto
Competencias
Provided support and assistance to customers via various channels, resolving inquiries and issues.
Handled internal processes related to employee medical insurance at Grupo Monge.
Managed monthly billing operations for insurance payments, ensuring accuracy and timeliness.
Proficient in Excel, Word, and PowerPoint to support administrative and reporting tasks.
Educación
Idiomas
Resumen
Experienced in multi-channel customer support, insurance administration, and billing processes.
Logros Clave
- Handled multi-channel customer service at Telus (Payoneer), addressing diverse client inquiries.
- Managed monthly billing for insurance payments at Grupo Monge, ensuring accurate processing.
- Provided internal support for medical insurance processes, facilitating employee needs.
Experiencia
Insurance Assistant
Internal customer service, help employees in any process related to medical insurance., Do monthly billing for insurance payment.
Customer Service
Provide customer service in three different channels: chats, emails and phones