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Jennifer
Customer Service Specialist with 3+ years in client support and finance
Contacto
Competencias
Applied active listening, problem resolution, and communication skills to support clients effectively.
Utilized multiple channels including calls, emails, and social media to interact with clients and providers.
Analyzed client data and insurance information to verify coverage and process requests.
Effectively scheduled and managed appointments, ensuring efficient workflow in service roles.
Possesses knowledge of financial products and services, supporting clients with accounts, cards, and loans.
Educacion
Idiomas
Resumen
Experienced in client relations, appointment scheduling, and insurance support across diverse settings, with strong communication skills.
Logros Clave
- Managed client appointments and communication channels including calls, emails, WhatsApp, and social media for a spa center.
- Provided health insurance support by verifying coverage and handling claims for clients at MAPFRE.
- Developed strong communication and problem-solving skills through diverse customer service roles.
Experiencia
RECEPCIONISTA
Brindar atención a los clientes, responder a sus preguntas y resolver sus dudas., Gestionar las citas de los clientes, incluyendo la programación y la confirmación de las mismas., Atender llamadas telefónicas y responder a whatsapp, instagram y correos electrónicos de los clientes y proveedores.
SERVICIO AL CLIENTE TELEFONICO
Brindar atención y soporte a los asegurados y proveedores de servicios de salud sobre cuestiones relacionadas con la cobertura de seguro de salud., Verificar la cobertura de seguro de salud de los asegurados y proporcionar información sobre la misma., Gestionar reclamaciones y solicitudes de...