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Jennifer
Customer Service & Administrative Assistant with 5+ years of experience
Contacto
Competencias
Handled customer inquiries and conflict resolution, ensuring satisfactory outcomes and customer satisfaction.
Utilized office software for documentation, invoicing, and data management tasks.
Maintained professional, clear, and culturally aware communication with clients and coworkers.
Supported operational tasks, employee scheduling, and document management to facilitate organizational workflows.
Contributed to the implementation of improvements in daily management processes.
Educación
Idiomas
Resumen
Experienced in customer service and administrative support roles, with a strong focus on communication, process improvement, and client satisfaction.
Logros Clave
- Proactively addressed customer issues, enhancing satisfaction and retention at Teleperformance
- Demonstrated fluency in English, ensuring professional communication with clients
- Implemented process improvements in daily management for operational efficiency at Autogas
Experiencia
CUSTOMERS SERVICE
Proactively and efficiently addressing customer issues and inquiries, enhancing customer satisfaction, and contributing to customer retention., Demonstrated a fluent command of English, both orally and in writing, ensuring precise and professional communication with English-speaking clients., Developed a deep understanding of cultural nuances when interacting with clients from different regions, adapting my approach according to cultural expectations., Handled conflict situations with empathy and diplomacy, achieving satisfactory resolutions and preserving positive relationships with clients.
ADMINISTRATIVE ASSISTANT
Warehouse invoice entry: Accurate processing and recording of invoices., Document management: Organization and updating of physical and digital files., Employee scheduling: Coordination and adjustment of employee work shifts., Administrative support: Assistance with operational tasks and coordination with other departments., Process optimization: Implementation of improvements in daily management for greater efficiency.