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Jennifer
Customer Retention Specialist at Telus International
Contacto
Competencias
Expertise in maintaining customer loyalty through negotiation, problem-solving, and relationship management.
Skilled in managing supply chain processes, ensuring efficiency and timely delivery of goods and services.
Proven ability to supervise and motivate teams, driving performance improvements and operational excellence.
Capable of developing and implementing new procedures to optimize workflows and increase productivity.
Educación
Idiomas
Resumen
Results-driven professional with extensive experience in customer retention, logistics coordination, and team supervision. Adept at process improvement and delivering excellent service, with a strong educational foundation in Business Computing.
Logros Clave
- Prevented service cancellations through effective negotiation and problem-solving skills.
- Led team performance improvements from 90% to 97.4% by implementing process efficiencies.
- Streamlined logistics operations, ensuring timely delivery and tracking, enhancing supply chain efficiency.
- Promoted rapidly from Customer Service Representative to Supervisor within three months.
Experiencia
Retention Agent
Managed high-pressure customer interactions to prevent service cancellations.. Utilized advanced negotiation and problem-solving skills to maintain customer loyalty and satisfaction.
Logistics Coordinator
Managed logistics operations, ensuring efficient tracking and delivery of services and goods.. Coordinated between different departments to streamline supply chain processes.
Supervisor
Supervised all operations and managed up to 20 employees.. Increased team performance from 90% to 97.4% by innovating and rolling out process efficiencies.. Formulated and established new call center policies, operations, and performance standards.. Performed statistical analysis for each CSR and provided coaching to propel goal achievement.
Customer Service Representative
Resolved customer concerns and tracked food orders for DoorDash.. Promoted to supervisor within only three months of employment.