Experienced in sales, customer retention, and technical support within the BPO industry, with a strong focus on inbound and outbound call operations.
Performed outbound and inbound sales activities, including selling warranties and generating mortgage quotes.
Worked on retaining customers through quality service and retention strategies in the BPO industry.
Provided technical support as part of technical skills portfolio, supporting clients with technical issues.
Delivered excellent customer service, helping to retain customers and enhance satisfaction.
CVT
Experienced earned in outbound calling potential prospects to get them a free Mortgage Quote.
EGS
This job got me the opportunity to learn more about retaining customers from leaving the company and good customer service.
24/7
Inbound service experience gained in selling warranties for Whiteline at Sears appliances.
Diploma
Diploma
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