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Jerson
Data Validation & Customer Support Specialist with 5+ years of industry experience
Contacto
Competencias
Applied thorough verification techniques across various roles to ensure data accuracy and compliance.
Handled customer inquiries and issues via phone, email, and cross-functional communication with a focus on resolution and satisfaction.
Ensured adherence to privacy, documentation, and regulatory standards in transaction and account review processes.
Utilized CRM and data systems, as well as Power BI, to support operational reporting and data integrity tasks.
Produced operational reports and maintained detailed documentation for compliance and process tracking.
Educacion
Idiomas
Resumen
Dedicated specialist with over 5 years in data verification, compliance, and customer support across finance, technology, and retail sectors.
Logros Clave
- Led detailed account data verification and validation processes at Cognizant to ensure compliance and accuracy.
- Performed comprehensive transaction reviews at Western Union to detect fraud and uphold financial regulation standards.
- Provided multi-channel customer support for billing, order processing, and issue resolution at Amazon and Concentrix.
Experiencia
Senior Onboarding & Account Validation Specialist
Perform detailed data verification and validation to ensure accuracy and compliance in all account setups., Coordinate cross-functional communication to resolve discrepancies and maintain data integrity across systems., Analyze client information and prioritize workloads to meet departmental...
Account Digital Review Specialist
Conducted detailed reviews of account and transaction data to detect fraud and ensure compliance with financial regulations., Utilized internal systems and customer data to validate claims and billing details., Managed communication with clients via email and outbound calls to clarify account...
Customer Service Associate (Seasonal)
Processed customer billing inquiries and account verification requests through phone and email., Supported international customers with issues related to payments, claims, and order processing., Maintained accuracy and met key performance metrics related to service quality and resolution time.
Customer Service Representative – Sales Department
Managed inbound and outbound communication to assist customers with billing and product information., Ensured high-quality documentation of all interactions for compliance and reporting purposes., Demonstrated strong organizational and multitasking skills in a high-volume call center environment.