Jesús - Claims Processor with 3+ years in Insurance & Customer Service

Handled claims for phone and tech device insurance, ensuring accurate processing and customer satisfaction.

Assisted customers with inquiries about accounts, payments, and policies across different companies.

Provided clear information, explained coverage benefits, and resolved customer issues efficiently.

Maintained accurate policy and coverage records in databases for effective case tracking.

Processed claims for phone and tech device insurance, helped customers file claims for damaged, lost, or malfunctioning devices, ensuring a smooth experience., Promoted additional protection plans, explained the benefits of extended coverage for other home technology devices, helping customers...

Contacted insurance providers for clients and defendants to obtain necessary documentation regarding coverage and claims., Updated and maintained accurate coverage and policy details in the firm's database for effective case tracking.

Assisted Capital One customers with credit card inquiries by providing detailed information about account statuses, payment due dates, and available credit limits., Managed account cancellations by informing Capital One customers of policies for non-payment and assisting with reactivation or...