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Jesse
Customer Service Professional with 5+ years in the Telecommunications and Fintech Industries
Video resume
Contacto
Competencias
Expert in delivering clear, professional support through chat, phone, and email, ensuring customer satisfaction.
Skilled in designing and delivering training programs to equip new hires with essential skills.
Proficient in written and verbal communication with adaptable tone tailored to customer needs.
Capable of analyzing customer issues quickly and providing effective solutions.
Educacion
Idiomas
Resumen
Dedicated customer service professional with over 5 years of experience in fintech and telecommunications sectors. Proven ability to handle inquiries, resolve issues, and train new team members effectively. Strong communicator committed to delivering exceptional customer experiences and continuous improvement.
Logros Clave
- Successfully managed customer inquiries across multiple channels, ensuring high satisfaction and issue resolution.
- Led training programs for new agents, enhancing team performance and onboarding efficiency.
- Maintained strong service quality standards, contributing to positive client experiences and retention.
Experiencia
Customer Service Representative
Provided customer support through chat, efficiently managing inquiries and resolving issues related to the company’s products and services.. Delivered clear and accurate written responses while maintaining high-quality standards and handling multiple conversations simultaneously.. Consistently met performance metrics and enhanced customer satisfaction through detail-oriented, empathetic, and solution-focused assistance.
Customer Service Representative
Provided customer support through phone and email channels, addressing inquiries, assisting with account-related needs, and ensuring a positive service experience.. Maintained strong service quality by following internal guidelines, meeting performance metrics, and adapting quickly to operational changes.. Contributed to team goals through effective communication, problem-solving, and consistently delivering customer-focused solutions.
Trainer
Led training programs for groups of approximately 20 newly hired agents, ensuring they acquired the knowledge and skills required for successful performance.. Developed and delivered instructional materials, guided trainees through processes, tools, and service standards, and provided ongoing coaching to support improvement and consistency.. Collaborated with leadership to identify training needs and contributed to stronger team performance through structured instruction, clear communication, and effective training strategies.
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Hello, my name is Jesse Roa. I'm 33 years old and I live in the city of Cali, Colombia. I have experience as a customer service representative and also as a tech support agent. I also work as a trainer for the AT&T campaign and I consider that I have a lot of skills that can be useful for this role, such as a proper solving skills and soft skills to deal with customers.
Transcripcion del Video 2
Hello, my name is Jose Marian Roda. I am 33 years old. I live in the city of Cali, Colombia, and most of my experience is as a customer service representative, also as a tech support agent, and I have worked as a trainer for the AT&T campaign, and I have developed a lot of skills that I consider could be useful for this role, such as soft skill,
senior customer service agent and tech support agent
Hello, my name is Jesse Marian Roa. I am 33 years old and I live in the city of Cali, Colombia. I will describe myself as a senior customer service agent and also a tech support agent. Also, I have worked as a trainer for the AT&T campaign and during all these years of experience I have developed a lot of skills that I consider that can be useful in this role.
Customer Service Representative Senior
Hello, my name is Jesse Roa. I have 33 years old. I live in the city of Cali, Colombia, and I will describe myself as a customer service representative senior because I have a couple of years of experience now. I also work as a trainer for the AT&T campaign back.