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Jessenia
Customer Service & Logistics Specialist with 5+ years in Supply Chain & Client Support
Contacto
Competencias
Handled inbound calls and provided assistance to patients and customers, ensuring clarity and professionalism
Coordinated shipment tracking, customs procedures, and fleet management for various companies
Managed high-priority accounts for debt recovery and maintained professional communication with clients
Reviewed shipping documentation, customs declarations, and permits to ensure regulatory compliance
Scheduled multilingual exchanges and assisted in English classes for children, demonstrating organizational skills
Educacion
Resumen
Experienced in international shipment coordination, customer support, and debt management with a focus on process efficiency.
Logros Clave
- Managed international shipment tracking and customs negotiations across multiple roles, streamlining processes
- Developed expertise in invoice management, vehicle fleet programming, and international rates handling
- Provided customer assistance, debt collection, and support for various clients, improving communication workflows
Experiencia
Customer Service Representative
Assistance to inbound calls from patients and guide them to different hospital divisions., Call transferring.
Collection Specialist
Identify accounts in high-priority status and execute procedures for debt collection., Contact customers via email and phone calls to ensure effective debt management., Provide courteous and professional assistance to customers to facilitate debt collection efficiently.
Transport Coordinator
Billing Management., Vehicle fleet programming., Documentation review., Shipment tracking with international shipping companies., International rates Handling., Customs negotiation.
Logistic coordinator
Invoicing, Check packing list with warehouse, Customs permits management, Customs declaration verification, Handling of quotations with the shipping companies
Import / Export Auxiliary
Customs declaration verification, Shipment tracking with international shipping companies., Vehicle fleet programing, Customs agency monitoring
Others
Schedule meetings with international volunteers, Monthly language exchange planning assistance, Help with English classes for children