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Jessica
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Customer Service and Technical Support Advisor
Assisted customers with inquiries and requests related to mobile services, billing, and plans., Provided remote technical support to resolve issues with devices and phone lines., Handled activations, plan changes, and service reports., Ensured high levels of customer satisfaction through professional and efficient service.
Sales Advisor
Carried out sales and plan renewals, ensuring customer satisfaction., Managed quotes, promotions, and service updates based on customer needs.
Customer Service Representative
Handled calls from U.S. customers to make, modify, or cancel hotel reservations., Provided personalized assistance and solutions to customers in both English and Spanish., Used reservation systems and data management tools to ensure efficient and accurate service., Met targets for quality, productivity, and customer satisfaction.