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Jessica
E-commerce Operations Specialist at Traveler Sedona / Bugatti Groupe
Contacto
Competencias
Exceptional ability to manage high-volume inquiries and deliver luxury service standards.
Proficient in Excel and CRM systems to ensure accurate order processing and record keeping.
Effective coordination of appointments and operational tasks to improve efficiency.
Skilled in establishing strong client relationships through personalized service and communication.
Educación
Resumen
Dedicated professional with proven success in e-commerce, scheduling, and team support. Adept at managing high-volume inquiries, streamlining operations, and building lasting client relationships to drive business success.
Logros Clave
- Managed over 85 customer inquiries daily, ensuring high-quality luxury service standards.
- Streamlined order processing through meticulous data entry and tracking in Excel, enhancing accuracy.
- Coordinated high-volume scheduling, improving appointment attendance and operational efficiency.
- Supported onboarding and training of new team members, fostering team compliance and performance.
Experiencia
E-commerce Operations Specialist
Managed 85+ daily customer inquiries via Outlook and multi-line phone systems for a luxury luggage brand.. Oversee meticulous data entry and tracking within Excel to ensure accurate order processing and inventory management.. Act as a key point of contact between U.S. and Canadian departments to streamline logistics and internal operational workflows.
Scheduling & Operations Coordinator
Coordinated high-volume appointment scheduling and follow-ups using CRM systems to improve attendance and operational efficiency.. Maintained accurate CRM records and daily tracking reporting for the sales leadership team.. Reduced no-show rates through proactive phone and email scheduling workflows.
Assistant Manager
Supported daily business operations, including scheduling, documentation, and internal reporting to management. Trained, on boarded, and supported new team members to ensure compliance with company procedure. Resolved customer issues through organized follow-up and policy-based solutions.