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Jessica
Event Service Professional with over 10 years in Customer Experience and Project Coordination
Contacto
Competencias
Skilled in organizing and managing large events, staffing, and logistics to ensure smooth operations.
Experienced in resolving customer issues, supervising guest services, and enhancing guest satisfaction.
Proficient in coordinating projects, managing timelines, and ensuring deliverables meet client expectations.
Adept at onboarding, training, and supervising team members to maintain high service standards.
Strong command of Microsoft Office suite, Salesforce, and related tools for data management and presentations.
Educacion
Idiomas
Resumen
Dedicated professional with over a decade of experience in event management, guest services, and project coordination. Skilled in team supervision, logistics, and client relations, committed to delivering exceptional experiences.
Logros Clave
- Supervised and coordinated staffing for large-scale Orlando Magic events, ensuring seamless guest experiences.
- Led project activities at TWS Consulting, successfully meeting client expectations for benefit renewal processes.
- Resolved personnel issues and managed inventory efficiently as Business Service Manager, enhancing operational workflows.
- Assisted in hiring, training, and onboarding staff for Orlando Magic, improving team readiness and compliance.
Experiencia
SCHOOL ASSISTANT
Supervise students outside of the classroom, such as between classes, during lunch and recess, and on field trips. Get equipment or materials ready to help teachers prepare for lessons. Assist front desk with translation and parent engagement
PROJECT COORDINATOR (CONTRACT)
Working closely with internal and external client contacts to ensure expectations are met for renewal of plan year benefits. Proactively coordinate project activities in a timely manner. Lead project team status meetings to ensure project milestones are on track. Developed positive team dynamics through leadership, mentoring and motivation
BUSINESS SERVICE MANAGER
Intervened in resolving personnel problems of Security Supervisors and Officers. Managed Inventory and check-in operations during an event. Issued and assisted with credentialing and uniform requirements for all sites. Screened, interviewed, hired and trained new hires year round. Supervised event staff and dealt with any employee conduct issues. Primary Liaison between staff and manager to ensure consistent communications. Prepared and sent wage requests and payroll reports on time. Ensured proper processing of payroll deductions for taxes, benefits, and other deductions
FAN EXPERIENCE STAFFING COORDINATOR
Assisted the HR department with hiring, training and onboarding new employees. Identify event requirements and created staffing strategies. Prepare work schedules and enforce compliance with industry labor requirements. Create daily staffing reports, monitoring employee performance monthly. Organize and implement staff appreciation initiatives throughout the year. Prepare and analyze bi-weekly and monthly payroll reconciliation
PREMIUM SERVICE LEAD/MANAGER ON DUTY
Supervise event night staff of over 100 Premium Service Guest Representatives. Troubleshoot any game/event customer service issues. Involved in interviewing and hiring of Premium Service Team. End of event reports documenting any issues or concerns that need follow-up. Provide English to Spanish translation to any guests that need assistance