Experiencia demostrada en Customer service.
Experiencia demostrada en Admin support.
Experiencia demostrada en Data entry.
Experiencia demostrada en Time management.
Teleperformance
Proficient in writing (German and English) and executing test cases to ensure product quality and functionality., Evaluate and detect opportunities for improvement at the agent, process and channel level that contribute to the improvement of the KPIs of each service., Analyze and collect complaints, claims, service ratings based on the customer's internal calibrations in order to provide information relevant to the operation that contributes to decision making., Ensure compliance with the relationship model and/or quality standard in order to comply with the assigned control program.
GLOBAL EXCHANGE INTERNATIONAL
To ensure the correct development of each phase of the contract by providing follow-up, cordial service and support to clients throughout the application process until obtaining a visa and travel to the host country., Interview applicants in German language and verify details of the experience, skills and characteristics of each profile., Receive application documents, correct and provide advice to applicants in order to develop appropriate profiles to send to agencies in Germany., To remain constantly updated on consular matters, requirements of the consulate of the host country, obtaining the visa, regulations for immigrants and immigration offices in Germany., Perform translations and proofreading documents in German whenever necessary in order to improve, organize or publicize useful or required information for the company, the applicants or the program.
AU PAIR EXCHANGE
BACHELOR IN MODERN LANGUAGES
DEUTSCH NIVEAU B2
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Experiencia demostrada en Multitasking.
Driving and picking up the host kids from school and other activities., Helping the children with their homework and their daily routine., Taking care of the children while the host parents are out of home., General companionship and supervision via playtime, reading, crafting, hobbies and other healthy, age-appropriate developmental activities., Being part of the family exchanging the culture, customs and traditions.
Teleperformance
Management, leadership, coaching., Follow up on advisors' KPIs in order to ensure compliance with established targets., Provide floor support for the different questions in specific cases in order to solve the customer's requirements., Ensure that advisors have all users and access to the tools required by the service so they are able to fulfill all their functions. Provide accurate, timely and professional reporting, requested by the head office to account for the status of the service.
Teleperformance
Customer service via email and chat for a transport platform., Follow the correct procedures for drivers and riders., Achieve the monthly metrics in order to meet the goals.
