Jessica avatar

Jessica - Customer Support Specialist with diverse experience in science and data management

Mexico City, Mexico City, Mexicoen
Supported a financial company through customer service at Concentrix.
Facilitated scientific workshops and promoted science interest among children.
Publicado en CazVid

Resumen

Experienced in customer service, scientific education, and environmental data management, with a focus on effective communication and teamwork.

Logros Clave

Habilidades

Customer SupportIntermediate

Handled customer inquiries and supported clients for a financial services company.

Scientific CommunicationIntermediate

Participated in science promotion activities, workshops, and educational outreach.

Data Analysis & ManagementIntermediate

Compiled, analyzed environmental data, and managed project information.

Teamwork & CollaborationAdvanced

Worked effectively within teams in customer support and research settings.

Communication SkillsAdvanced

Communicated complex scientific and technical information clearly to diverse audiences.

Idiomas

Spanish(Native)English(Intermediate-Advanced)

Experiencia

Costumer support

CONCENTRIX

2023 - 2024

Support for a financial company with coverage in the United States of America, Generate dialogue and knowledge mediation on science, life and technology topics at the Museum, Work with methodologies for the identification of volatile contaminants in coastal sediments, Evaluate scientific projects at the primary level and to promote interest in scientific work among children, Handling of sensitive data and private information, Results based on specific metrics, Work under pressure and with limited schedules, Democratization of specialized science, culture and technology topics for the general public, Facilitation of workshops for the general public as a tool for learning.

Laboratory Assistant

ENVIRONMENTAL CHEMISTRY LAB UMDI-SISAL

2021 - 2022

Data compilation and analysis, Management and design of a project of environmental interest, Presentation of the importance and impact of the project, Follow pre-established rubrics and parameters, Exercise constructive criticism and invite dialogue.

Educacion

ENES-UNAM

BACHELOR'S DEGREE

Este es mi perfil