Jessica

Demonstrated experience with Advanced Practice Esthetician Salon Manager License.

Demonstrated experience with SkinPen Microneedling.

Demonstrated experience with HydraFacial.

Demonstrated experience with Chemical Peels.

Demonstrated experience with Dermaplaning.

Emergency and evacuation procedures. Passenger handling. Crewmember communication. Security/threat procedures. CPR. Self Defense. Dangerous Goods and Hazardous Materials procedures. Hospitality/service. Inflight Operations. Emergency Equipment handling. Knowledge of 4 different mainline partners’ processes and requirements

Lead operational coordination for busy plastic surgery and med spa practice. Manage provider schedules and maintain efficient clinic flow for multiple providers. Train and onboard front desk staff, estheticians, and nurse injectors. Lead weekly skincare strategy and sales meetings. Coach staff on consultative sales to increase treatment and product revenue. Manage inventory and the ordering of skincare products, injectables, and supplies for aesthetic treatments. Administer Alle and Aspire rewards programs. Track monthly retail and treatment revenue performance. Collaborate with social media and leadership teams on promotional campaigns. Assist with planning and executing in‑office events. Oversee EHR updates, patient portal communication, and medical records requests. Educate patients on financing options and manage payment processing. Ensure compliance with MN Board of Cosmetology safety and sanitation regulations

Managed clinic operations and patient flow for a high‑volume cosmetic surgery practice. Coordinated physician schedules and delegated patient appointments to staff. Educated patients on cosmetic procedures and treatment options. Guided patients through their full surgical journey including consultations and follow‑ups. Performed advanced aesthetic treatments including SkinPen, HydraFacial, dermaplaning and chemical peels. Captured clinical photography and maintained patient documentation. Maintained exam rooms, treatment rooms, and product inventory. Recommended and sold professional skincare products. Managed front desk operations including scheduling, patient portal communication, and phone/email inquiries. Balanced daily financial transactions including CareCredit and Alphaeon financing. Registered patients for loyalty programs including Aspire, Alle, and Evolus. Prepared consult materials and coordinated physician clinic schedules. Created social media content and assisted with marketing events and open houses