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JESSICA
Customer Service Specialist at Teleperformance
Contacto
Competencias
Extensive experience in managing customer inquiries and resolving issues efficiently via digital channels.
Effective written communication tailored to diverse customer needs, ensuring clarity and satisfaction.
Handling multiple digital conversations simultaneously while maintaining high service quality.
Quick learner and adaptable to evolving digital communication platforms and customer service challenges.
Educación
Idiomas
Resumen
Experienced in managing high-volume customer interactions through chat and messaging, with a strong focus on effective communication and problem resolution. Skilled at multitasking and adapting to dynamic digital environments to deliver exceptional service.
Logros Clave
- Managed high-volume customer interactions via chat and messaging, ensuring timely and effective resolution.
- Developed strong communication skills, enhancing customer satisfaction and loyalty.
- Handled multiple conversations simultaneously, demonstrating multitasking efficiency and adaptability.
- Consistently achieved targets related to customer issue resolution and service quality.
Experiencia
Customer Service
Atención y acompañamiento a clientes a través de chat y mensajería digital.. Resolución de solicitudes, quejas y reclamos de manera clara y oportuna.. Manejo simultáneo de múltiples conversaciones manteniendo altos estándares de calidad.. Comunicación empática, profesional y orientada a la satisfacción del cliente.. Cumplimiento constante de KPIs y métricas de servicio (tiempos de respuesta, calidad y CSAT).. Experiencia en modalidad remota y trabajo bajo presión.. Apoyo a procesos internos y mejora continua de la experiencia del cliente.