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Jesus
IT Support Specialist with 5+ years in Telecommunications and Customer Service
Contacto
Competencias
Skilled in diagnosing and resolving hardware and software issues across various platforms and devices.
Proven ability to handle customer inquiries effectively, ensuring high satisfaction and issue resolution.
Experience in monitoring server security and managing IT infrastructure to maintain safety and performance.
Proficient in creating 3D dental models and guiding clients through software operations.
Strong collaborator with excellent communication skills, contributing to team success and client engagement.
Educacion
Resumen
Dedicated IT technician and customer support specialist with over 5 years of experience in telecommunications, hardware/software troubleshooting, and client service. Adept at maintaining high system uptime and delivering effective solutions.
Logros Clave
- Ensured 99% uptime for Starlink hardware by troubleshooting and resolving complex hardware and software issues.
- Resolved complex software and hardware problems at SOPORTE EXPERTO, enhancing client satisfaction.
- Monitored server security and maintained equipment integrity at IPL SISTEMAS, ensuring operational safety.
- Provided effective customer support at NETCOM, increasing customer satisfaction through tailored solutions.
- Performed 3D dental treatments using CAD software, educating clients on operational processes.
Experiencia
Starlink technical support
Troubleshot and resolved complex hardware and software issues for Starlink Gen 2 and Gen 3 hardware, ensuring 99% uptime for residential and enterprise customers.. Analyzed satellite telemetry data and signal-to-noise ratios (SNR) to diagnose obstructions and optimize dish placement.. Guided customers through remote installation, cable management, and network configuration (Bypass Mode, Mesh nodes, and third-party router integration).. Managed a high volume of support tickets via Salesforce/Jira, maintaining an average CSAT (Customer Satisfaction) score.. Escalated hardware failures (RMAs) by documenting physical damage, thermal issues, or internal kit malfunctions.
IT SUPPORT LEVEL 2
Assistance in complex problems about the software used in the company through a specialized service desk, software and hardware attention, resolution of customer concerns.. Management of computer tools.. Ability to work under pressure and in new projects and environments.
IT technician level 1
Server security monitoring, customer service either by phone or in person, management and execution of permits and customer requests that involve maintenance and security of equipment.
Customer Service Agent
Identify customer needs, answer questions and provide solutions/alternatives to problems.. Handle incoming or outgoing customer calls for a company.. Ensure the satisfaction of the client who does not have other queries.
CAD DESIGNER
Perform dental treatment in 3D according to the needs and indications of the client.. Have knowledge of the software used, cover and educate the client about the operation, processes, recommendations when using the software.