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Jesús
Legal and Customer Service Professional with 10+ years of diverse experience
Contacto
Competencias
Extensive experience in dealing with clients, resolving inquiries, and maintaining customer satisfaction in diverse settings.
Handled legal procedures for minors' rights, ensuring proper documentation and adherence to legal standards.
Provided support and sales assistance across hospitality, telecom, and virtual support sectors, enhancing customer experience.
Supervised staff operations, managed inventory, and optimized workflow in hospitality and retail environments.
Applied Zoom, Google Workspace, Slack, and Trello for remote work, coordinating projects and communications effectively.
Educacion
Idiomas
Resumen
Dedicated professional with a strong background in legal advocacy for minors, customer service, sales, and virtual assistance. Skilled in team management, client relations, and remote collaboration tools, offering comprehensive support across industries.
Logros Clave
- Ensured due process and protected minors' rights as a Public Defender in Venezuela.
- Led team management, inventory, and premium service at VIBEZMDE ROOFTOP LOUNGE, enhancing operational efficiency.
- Managed customer interactions and sales at multiple companies, consistently improving service quality and client engagement.
Experiencia
Public defender
Responsible for ensuring due process in the restoration of rights of affected minors., Litigation lawyer ensuring the protection and non-violation of the rights of children and adolescents., Conciliation lawyer addressing social and family issues affecting children’s rights.
Waiter and Receptionist
Responsible for customer check-in and check-out procedures., Ensured room service orders were processed correctly., Managed payments for rooms and additional hotel services., Received product deliveries and handled corresponding payments.
Manager • Customer Service • Bartender
Managed staff, bar operations, inventory control, and payroll., Handled billing and provided premium customer service and personalized recommendations., Attended to foreign customers in English to ensure high-quality service.
Customer Service and Sales Representative
Assisted customers with sales, service inquiries, and technical issues., Managed inbound and outbound calls, resolving customer requests and ensuring outstanding service.
Customer Service Representative • Sales Representative • Virtual Assistant • Appointment Setter
Provided customer support, responding promptly and offering effective solutions., Sold CRM software, marketing services, and online business solutions., Scheduled appointments, answered calls, organized files, and coordinated virtual meetings., Responsible for identifying potential new clients and...
Customer Service Representative • Appointment Setter • Virtual Assistant
Answered calls from potential customers to identify HVAC service needs., Scheduled technician visits according to customer availability and preferences., Provided pricing information for services., Oversaw internal, administrative, and organizational company matters., Maintained accurate...
Content Moderator
Ensured compliance with META policies by moderating, reviewing, and removing sensitive or harmful content., Worked under KPI-based performance standards to ensure accuracy and efficiency.