Jesus - Customer Service and Sales Professional with 5+ years of experience

Handled high-volume call support, managed multiple chats, and maintained high satisfaction ratings.

Focused on customer loyalty, service recovery, and actively sold additional products such as security systems.

Provided technical assistance, verified orders, and processed refunds, ensuring accurate and satisfactory resolutions.

Managed billing, collections, and customer accounts, offering empathetic solutions and strategic support.

Managed customer accounts with overdue payments, negotiating payment plans, and reducing recovery times., Advised customers on billing and service regularization options., Maintained a high satisfaction rating by offering empathetic, customer-oriented solutions.

Focused on customer loyalty, service recovery, and retention strategies to avoid cancellations., Transitioned to the Sales team, selling security systems offered by Cox.

Scheduled hotel reservations for clients via phone., Proactively offered alternative hotels in the requested area when no availability was found., Suggested more affordable options when prices were too high to secure the booking.

Managed up to three customer chats simultaneously, addressing inquiries, providing ETAs, and updating account information., Processed refunds and applied goodwill adjustments, rewards, or compensations to resolve issues and maintain customer satisfaction., Verified and applied discounts or...