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Accounts Receivable & Collections Agent
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Competencias
Experiencia demostrada en Salesforce.
Experiencia demostrada en ServiceNow (SNOW).
Experiencia demostrada en Panorama.
Experiencia demostrada en Case documentation.
Experiencia demostrada en Customer record review.
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Accounts Receivable & Collections Agent buscando nuevas oportunidades
Experiencia
Accounts Receivable & Collections Agent
Managed collection activities involving outstanding balances owed by insurance companies to hospitals.. Followed up on outstanding accounts and supported debt recovery processes.. Reviewed account information and maintained consistent follow-up on pending financial obligations.
IT Support / Customer Service Support
Provided Level 1 and Level 2 technical support to employees and supervisors through phone, chat, email, and ticketing systems.. Troubleshot technical issues, documented incidents, and escalated complex problems when necessary.. Reviewed internal customer feedback and survey responses to identify opportunities for service improvement.
Customer Service Representative
Coordinated medical transportation between customers’ homes and healthcare facilities, including return trips.. Managed transportation bookings, addressed service inquiries, and facilitated communication between customers and drivers.. Negotiated transportation rates with drivers to coordinate service delivery.
HR Assistant — Employee & Customer Support
Supported employees in Costa Rica, Colombia, and Canada with inquiries involving HR policies, payroll, benefits, stock options, and attendance.. Managed employee cases and escalated complex concerns through internal systems.. Provided guidance on internal procedures and helped employees navigate administrative processes.
Fraud Prevention Agent
Investigated customer reports of unauthorized or suspicious banking transactions by reviewing account activity.. Identified potentially fraudulent activity and escalated cases for further investigation in accordance with internal procedures.. Assisted customers with credit card security features, transaction disputes, and account-related concerns.