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Jhoan
Customer Operations Assistant at Airbnb
Contacto
Competencias
Expert in managing customer inquiries and ensuring satisfaction in high-pressure environments.
Skilled in conveying information clearly and effectively to diverse audiences.
Proficient in handling multiple tasks simultaneously while maintaining quality standards.
Experienced in organizing and executing educational and recreational programs.
Educacion
Idiomas
Resumen
Experienced in customer operations with a focus on delivering exceptional support and educational assistance. Strong background in managing programs and fostering positive learning environments.
Logros Clave
- Managed high-volume customer requests, ensuring quality metrics were consistently met.
- Led online sessions with individualized support, improving student engagement and performance.
- Coordinated and executed camp activities for children, fostering a bilingual learning environment.
- Tracked student progress and maintained clear communication to enhance academic support.
Experiencia
Remote Customer Operations Assistant
Managed high-volume customer requests via chat and phone.. Owned cases end-to-end: documented, followed SOPs, and closed follow-ups.. Met quality metrics while multitasking in a fast-paced environment.. Reduced repeat contacts by clarifying information and setting expectations.. Maintained accurate case records and internal notes to ensure smooth handoffs and operational continuity.
Program Support Assistant (Camp Counselor)
Supported daily program activities for a group of 10–11-year-old children in a bilingual setting.. Assisted with coordination and execution of camp activities during the seasonal program.
Remote Course Support Assistant
Led online sessions for small groups (3 students) with individualized support.. Maintained clear communication and follow-ups with students.. Prepared session materials in advance and kept lessons organized and on time using Zoom and Google Meet to held the sessions.
Remote Training & Client Support Assistant
Delivered online group and 1:1 sessions for teenagers and adults.. Tracked participation and supported progress through consistent communication.
Remote Academic Support Assistant
Managed student schedules and ensured consistent attendance and punctuality.. Tracked assignments, progress, and subject recovery needs with structured follow-ups.. Maintained clear communication with students and organized session priorities.