CazVid - Video Resumes That Work
CazVidEste es mi perfil
ENES
Contactar via CazVid

Este perfil está escrito en inglés

J

Jhoan

Customer Service Specialist with 5+ years in Hospitality and Healthcare

Contacto

Lima, Lima Province, Peru
Disponible en CazVid
Contactar via CazVid

Competencias

Customer ServiceAdvanced

Provided bilingual support, efficiently resolving inquiries, processing payments, and scheduling services across hospitality and healthcare sectors.

Communication SkillsAdvanced

Effectively communicated with customers and medical facilities in English and Spanish, ensuring clarity and service quality.

Teamwork & LeadershipIntermediate

Collaborated with team members in security, distribution, and customer service roles, demonstrating reliability and initiative.

Operations & LogisticsIntermediate

Managed inventory and distribution tasks, maintained security setups, and coordinated service scheduling to ensure smooth operations.

English Language ProficiencyAdvanced

Utilized advanced English skills for customer engagement, documentation, and coordination in multilingual environments.

Educacion

Mechatronics Engineering
Private University of Applied Sciences (UPC)
International Business
University Andina del Cusco UAC

Idiomas

EnglishAdvanced
SpanishNative
GermanBasic

Resumen

Dedicated with over 5 years of providing bilingual support in hospitality and healthcare sectors. Skilled in customer interactions, benefits management, and operational coordination, committed to enhancing service quality and efficiency.

Logros Clave

  • Handled bilingual customer inquiries at Caesars Entertainment, improving response accuracy and customer satisfaction.
  • Managed medical benefits, claims, and appointments at UHC, ensuring compliance and timely processing for members.
  • Supervised warehouse operations and store distribution at Cusco Corrier, optimizing stock management and delivery processes.

Experiencia

Distributor

Andino S.A.C (Coca Cola)
August 2019 - December 2019

Distributor refrigerators and racks, activator of company supplies for the markets

Assistant

Engineering Building Security S.A.C
September 2020 - March 2021

Assistant for the installation of security cameras and others

Store distributor

Cusco corrier
March 2021 - June 2021

Store distributor of appliances for EFE and La Curacao, Warehouse manager

Customer service representative

Ceasars entertainment
September 2021 - November 2022

Customer service representative bilingual (English and Spanish) for general inquiries, Answering questions efficiently and accurately, Obtaining verification of paid services, Processing payments, Scheduling rides from the hotel location to the airport, Sales and others

Customer service representative

UHC United Health Care
October 2024 - January 2026

Assisting members reviewing their medical benefits such as coinsurance and copayments for medical treatments, Benefits and authorizations for each member according to their plans, Processing payments, Reviewing claims status, Making appeals for medical purposes including drugs, Making appointments...

Habilidades

Customer ServiceCommunication SkillsTeamwork & LeadershipOperations & LogisticsEnglish Language Proficiency
Publicado en CazVid - 17 may 2026
Ver más Servicio al Cliente en LimaIn English
  1. Inicio
  2. /Contratar en Perú
  3. /Lima
  4. /Servicio al Cliente en Lima
  5. /Jhoan
Contactar a Jhoan