Jhoan - Customer Service & Scheduling Specialist with 4+ years in healthcare and content moderation

Provided support via calls and emails, addressing inquiries, and assisting clients and patients effectively.

Organized appointments and assistance schedules, ensuring smooth operations in healthcare settings and caregiver support.

Reviewed user-generated content for compliance, removing violations and maintaining platform safety standards.

Communicated effectively with insurance companies, patients, and caregivers to verify information and resolve issues.

Answering calls and scheduling appointments for patients requesting consultations with primary care physicians., Assisting with appointment coordination and ensuring accurate patient information during the scheduling process.

Overseeing and coordinating assistance schedules in the USA., Verifying and maintaining up-to-date documentation for caregivers and patients., Communicating with insurance companies and third parties to verify information and resolve any issues.

Answering calls and emails from patients regarding the services of the clinic I supported., Assisting senior patients with scheduling appointments, addressing inquiries, and verifying documents and authorizations.

Reviewing and moderating user-generated content on a social media platform to ensure compliance with community guidelines., Identifying and taking action on content related to violence, sexual material, child exploitation, self-harm, and other policy violations., Meeting daily case targets while...