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Jhojan
Technical Support & Customer Service
Contacto
Competencias
Demonstrated experience with Phone Support.
Demonstrated experience with Chat Support.
Demonstrated experience with Email Support.
Demonstrated experience with Troubleshooting.
Demonstrated experience with Invoicing Support.
Educación
Idiomas
Experiencia
Technical Support & Customer Service
Provide technical troubleshooting and customer service for an international client., Handle inquiries via phone, email, and chat in English and Spanish., Document issues and solutions using CRM platforms.
Customer Service & Billing Specialist
Delivered customer support for a healthcare campaign focused on billing., Assisted clients with invoices, payment issues, and account management., Maintained compliance with confidentiality and data protection standards.
Bilingual Customer Service Agent
Provided technical support and cross-selling in the first campaign., Managed order processing, shipping logistics, returns, and replacements., Later transferred to a healthcare insurance campaign, handling billing inquiries and claims support.