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Jhon
Customer Service Professional with 5+ years in client support and coordination
Video resume
Contacto
Competencias
Provided customer support, resolved issues, and improved customer experience across different sectors.
Effectively communicated with customers via phone, chat, and email, ensuring clear and professional interactions.
Resolved customer complaints and issues, demonstrating strong analytical and problem-solving skills.
Coordinated flight-related services, ticketing, and customer travel support as part of airline customer service.
Educacion
Idiomas
Resumen
Experienced professional in customer service with a background in airline support and ecommerce, skilled in communication, issue resolution, and coordination.
Logros Clave
- Handled diverse customer inquiries through multiple channels including phone, chat, and email at Amazon and TELEPERFORMANCE.
- Managed ticketing, refunds, and complaint resolution, ensuring customer satisfaction.
- Coordinated flight information and booking support as a flight co-pilot role in airline customer support.
Experiencia
customer service
purchasing tickets for the customer, dealing with complaints, processing refunds, looking for customers information
customer service associate
prevent issues, solve queries, delight the customers, first point of contact for U.S. customers, answering requests through phone, chat and/or email, using a variety of tools to navigate, research, and review solutions