Experienced Data Analyst specializing in healthcare and finance sectors, proficient in SQL, Python, and visualization tools.
Applied data analysis techniques to extract insights for healthcare and finance projects.
Utilized SQL for data extraction, transformation, and database management.
Created dashboards and reports using Excel and visualization tools to communicate findings.
Led cross-functional teams on data-driven projects, coordinating timelines and deliverables.
Connext
Managed and closed support tickets in Salesforce, performing follow-ups to ensure issue resolution and customer satisfaction., Scheduled medical and optical appointments for a clinic in New York, ensuring accuracy and efficiency in calendar management., Conducted outbound calls to re-engage inactive clients, increasing customer retention through persuasive communication.
Optum Global Solutions
Experienced in managing internal systems and working with HTML-based platforms for claim processing., Resolved complex medical claims and billing issues, with strong knowledge of medical billing codes, diagnostic codes, and procedure codes., Conducted mentoring sessions and provided feedback to team members to meet and exceed KPIs.
Asurion
Provided technical support for mobile devices using Zendesk, ensuring efficient troubleshooting and customer satisfaction., Conducted cross-selling of insurance plans for electronic devices.
Contact Point 360
Tecnologo en Electricidad Industrial
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Implemented scripts for data automation and analysis tasks in various projects.
Handled inbound and outbound calls to schedule maintenance appointments for heaters and air conditioners in Canada, and to resolve issues related to plumbing, electrical systems, and HVAC equipment., Conducted outbound calls to ensure follow-ups on maintenance services., Provided mentoring and initial training to new agents to improve performance and adherence to procedures.
