A seasoned project manager with a decade of expertise in leading large-scale construction projects, driving efficiency, and ensuring successful project delivery.
Oversees project planning, execution, monitoring, and closure to meet organizational goals.
Develops and manages project budgets, ensuring cost-effective resource allocation.
Leads diverse teams to achieve project milestones while maintaining effective communication.
Negotiates contracts with vendors and clients to secure favorable terms and mitigate risks.
SKYCOM
Providing assistance to Optimum customers over the phone, addressing inquiries related to services, billing, technical issues, account management, troubleshooting and retention.
TASK US/GROW THERAPY
Bringing customer service to Providers, troubleshooting issues on Grow CRM systems, credentialing provider, walk providers through steps to get credentialed, resolve bugs and glitches with Grow systems, assist Providers with billing requests and collections, and create and enable users in Psychology Today and ZocDoc.
NEARSOL/ADT
Leading the support team that provides assistance to clients, overseeing the daily activities of the agents, ensuring they adhere to performance standards, policies, and procedures, providing guidance and mentorship to agents, fostering a positive work environment, and promoting team engagement, organizing training sessions to improve agents' knowledge of ADT security products, customer service techniques, and troubleshooting processes, setting individual and team performance goals, tracking key performance indicators (KPIs), and managing performance metrics (e.g., customer satisfaction, response time, resolution rate).
Economist
Postgraduate degree in Corp. Finances
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Identifies potential project risks and implements mitigation strategies to minimize impact.
CONCENTRIX
Phone customer service, solving different requests from customers, checking flight bookings in GDS as (Sabre, Galileo, Amadeus) rebooking, claims assistance and flight tickets issuing, solving refund requests on tickets cancellations and escalations to back office, check in flights and solving costumer’s claims, questions and requirements.
CHEVYPLAN
Defining and launching commercial strategies to sell self-financing car plans, supporting commercial team in business closures, leading and training roles, managing and controlling team performance indicators and the weekly and monthly sales forecasting as well, updating and managing CRM, and collections management.
FASECOLDA
R&D roles about reserving, investments and financial risks within the insurance industry, preparing regulation proposals related to the capital structure, leading the guild committees about reserving, investments, loans risk (market, operational and prevention of money laundering), reporting figures and analysis of the investment portfolios in the insurance industry, and simulating the impacts by regulatory changes in the regime of technical provisions.
