Jimmy - Project Manager with 10+ years of experience in software development

Oversees project lifecycle, resource allocation, and stakeholder communication.

Participates in software planning, design, and testing processes.

Coordinates and motivates cross-disciplinary teams to meet project objectives.

Maintains ongoing communication with clients to align project deliverables with expectations.

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service., Carefully interviewed, selected, trained, and supervised staff., Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant., Reconciled cash to maintain accurate records., Monitored inventory of supplies and purchased orders to maintain adequate stock levels., Correctly calculated inventory and ordered appropriate supplies., Used management tools such as NetChef for inventory and reconciliation of shipment orders; and Insight360 for administrative reports such as payroll, food cost and sales.

Assisted customers in identifying issues and explained solutions to restore service and functionality., Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism., Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues., Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience., Collaborated with supervisors to escalate and address customer inquiries or technical issues., Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes., Used QFlow system for typification of calls to keep track of each customer process and resolutions., Diagnosed and troubleshot hardware, software and network issues., Utilized billing software to make sure customers were up to date on payments; and provisioning and activation of equipment.