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Joan
Sales Specialist
Video currículum
Contacto
Competencias
Demonstrated experience with Customer Retention.
Demonstrated experience with Customer Collection.
Demonstrated experience with Customer Service.
Demonstrated experience with Customer Specialist.
Demonstrated experience with Sales.
Educación
Idiomas
Resumen
Sales Specialist open to new opportunities
Experiencia
Cell Phone Technician
Diagnosis and troubleshooting. Thoroughly testing repaired devices to ensure all functions are working correctly before returning. Documentation and record keeping. Identifying and determining the cause of hardware or software failures. Quality control.
Sales Account Executive
Identifying and contacted potential restaurant partners through cold calls, emails and referrals. Delivered compelling sales pitches to showcase the value of DoorDash's platform, emphasizing increased visibility and revenue potential. Understood each merchant's business model and tailored solutions to meet their delivery and growth goals. Managed pricing discussion, contract terms, pipeline stages, and merchant feedback using tools like Salesforce.
Collection Specialist
Contacted customers with overdue balances via phone, email, and SMS to initiate repayment discussions. Worked with account holders to establish realistic payment plans, settlements, or hardships arrangements. Addressed customer concerns with empathy and professionalism while guiding them toward solution. Ensure all communication adhere to FDCPA and company policy, accurately logging call outcomes and payment arrangements. Reviewed account histories, payment patterns, and credit data to determine collection strategies.
Sales Representative
Initiate daily calls to individuals with unsecured debt, offering tailored settlement solutions. Clearly explained program benefits, including reduce balances, structured payments, and financial relief options. Evaluated each customer's financial situation to match them with the most appropriate settlement plan. Address skepticism, financial concerns, and hesitation with empathy and persuasive rebuttal.
Habilidades
Transcripción del Video
Virtual assistant
Good afternoon, my name is John Rodriguez, I'm 25 years old. I've been in the industry of call centers on six years now. I've been in customer service, sales for a sanity, and also I've been on a project with collections. I'm learning tests and I'm willing to learn.