Joaquin Haro Filippon combina habilidades en soporte técnico, administración y desarrollo en Salesforce, con certificaciones y experiencia en atención al cliente, logrando optimizar procesos y mejorar la toma de decisiones.
Experiencia en diagnóstico y resolución de problemas hardware/software, atención multicanal y gestión de casos.
Capacitado en administración, creación de dashboards y reportes, y gestión de datos en Salesforce.
Habilidad en corrección, mantenimiento y análisis de datos para garantizar precisión y confiabilidad.
Capacitado para facilitar la adopción de plataformas digitales a usuarios no técnicos.
Independent Technical Support Provider — Self-Employed
Provide end-to-end customer and technical support to individuals and small businesses, handling inbound inquiries, diagnosing hardware and software issues, and coordinating service follow-up for PCs, notebooks, and peripherals.. Communicate solutions in plain language, document issues and next steps, and resolve concerns professionally, sustaining a referral-based client base for nearly a decade.
Salesforce Administrator (Internship) — InCompany
Wrote end-user documentation for a quotation system in production, enabling non-technical teams to operate the platform independently.. Managed data correction and integrity tasks, ensuring accurate and consistent customer records in Salesforce CRM.. Customized page layouts and localized all components into Spanish to improve day-to-day usability for end users.
Salesforce Developer & Administrator — CloudAvengers
Built and maintained dashboards and reports delivering actionable insights on customer data to stakeholders.. Worked in an agile, fully remote team using digital collaboration tools to implement and test CRM customizations aligned with client requirements.
Career and Technical Education
Salesforce Developer Bootcamp
Salesforce Certified Associate
Marketing Cloud Essentials, Levels 1 & 2
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Computer Technician & Customer Support — Infinitech
Delivered front-line customer service and technical support in a repair shop, handling customer intake and resolving inquiries for notebooks, PCs, and gaming consoles.. Coordinated diagnosis, repair follow-up, customer updates, and delivery, improving client satisfaction and repeat business.
