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Joel
Office Manager at Catching The Dream
Contacto
Competencias
Expertise in managing nonprofit operations, administrative tasks, and team coordination to ensure smooth daily functions.
Proficient in remodeling, blueprint reading, and construction supervision with hands-on experience in project execution.
Skilled in hiring, training, and managing teams to achieve high standards and operational excellence.
Experienced in scheduling, route planning, and process improvements to enhance efficiency and safety.
Educacion
Idiomas
Resumen
Dedicated office manager and construction specialist with over 10 years of experience in nonprofit support, remodeling, and team leadership. Proven ability to optimize workflows, ensure safety, and deliver high-quality results across diverse roles.
Logros Clave
- Streamlined daily office operations, enhancing efficiency for a nonprofit supporting Native American students.
- Led remodeling projects demonstrating versatility and construction expertise.
- Trained and managed teams across multiple roles, ensuring high performance and operational consistency.
- Optimized workflow and safety compliance in construction projects, reducing incidents and improving productivity.
Experiencia
Office Manager
Supported nonprofit operations that help Native Americans attend college by managing daily office tasks
Independent Contractor
Completed remodeling projects using a wide range of tools, demonstrating strong familiarity with construction equipment
Front of House Manager
Managed new hire training to ensure consistent onboarding and high performance. Oversaw front of house opening and closing duties, maintaining operational efficiency. Delivered 100% customer service by engaging with all customers at their tables, enhancing guest satisfaction. Ensured food quality by verifying all dishes were served hot and presented perfectly
Construction Manager
Directed daily operations for OSHA safety rails and subfloor screw down sections, ensuring project compliance. Scheduled appointments and prepared routes for drivers, optimizing daily workflow. Communicated with superintendents and safety managers to resolve issues and ensure project success
Manager
Interviewed and trained new employees, building a reliable team. Installed pet waste stations in commercial and residential properties, expanding service coverage. Maintained waste stations by refilling supplies and collecting waste, ensuring customer satisfaction
Store Manager
Interviewed and hired all new employees, ensuring strong team performance. Trained new employees on store procedures, cash register operation, and customer service to maintain standards. Opened or closed store as scheduled, verifying cash drawer balances and preparing bank deposits. Supervised 5 to 7 employees daily, ensuring productivity and adherence to policies. Trained employees on new inventory and product placement, optimizing sales floor organization. Maintained store cleanliness and asset protection to reduce loss and enhance customer experience
Operations Supervisor
Trained new and existing customer service and cashier personnel, improving service quality. Supervised 8 to 15 employees per shift, ensuring smooth store operations. Assisted with departmental employee performance testing to identify training needs. Encouraged staff to upsell extended warranty plans and new credit cards, increasing revenue. Resolved escalated customer problems throughout the store, maintaining customer satisfaction. Opened or closed store as scheduled, verifying cash drawer balances and preparing administrative paperwork. Trained employees to maintain work area cleanliness, supporting a safe and organized environment
Construction/Office Assistant
Assisted President, Vice President, and project managers with daily administrative and project tasks. Read blueprints and managed bids from subcontractors, supporting project planning. Delivered payroll to jobsites and maintained website by updating project photos. Handled all office duties and resolved customer service issues, ensuring smooth operations