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Joel
Microsoft Licensing Specialist with 5+ years in IT and customer support
Contacto
Competencias
Assisted in licensing software support, lead generation, and customer solutions.
Provided technical and account support across GPS fleet management, internet services, and software licensing.
Resolved technical problems related to GPS systems, internet, and software deployments for clients.
Led teams and managed user credentials, tool requests, and deployment timelines in various roles.
Analyzed technical issues, generated solutions, and managed tickets from registration to resolution.
Educacion
Idiomas
Resumen
Experienced IT support professional specializing in Microsoft licensing, customer support, and technical issue resolution. Proven ability to manage multiple roles, facilitate lead processing, and deliver quality technical assistance. Skilled in team coordination, problem analysis, and deploying...
Logros Clave
- Supported MS Account Executives to meet licensing needs, facilitating customer deployments.
- Collaborated with internal MS teams to prioritize and process leads, enhancing deployment efficiency.
- Provided quality support to MS Commercial Executives, Account Executives, and end users across multiple roles.
Experiencia
Microsoft licensing specialist
Support to MS Account Executives to achive the licensing for customer ́s needs, providing the best option that fits customer ́s business, generating leads with licensing software, Worked with internal MS teams to prioritize and get leads completed and processed for customers be able to deploy them...
US Technical Support Service Desk
provide support to GPS Fleets, technical issues, account configurations, provision new devices), Ryder Technical Support Representative., Generate solutions for the problems reported by users., Registration and tracking of tickets until their resolution., Provine product support and advice on...
Xfinity Tech Support Representative
internet service technical support
Microsoft Sales Project Analyst
Manage all users tool credentials, request of new user tools and analyze the timeline for a new tool deployment to the operation floor), Previous Position - Microsoft Enterprise Mobility Concierge (Ending Date: July 2015), Previous Position - Operations Staff/Case Management Specialist In Microsoft...