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Joel
Data Analyst with 5 years of experience in market research and analytics
Contacto
Competencias
Applied statistical techniques to interpret complex data sets and generate insights.
Utilized SQL for querying large databases to extract relevant data for analysis.
Created dashboards and visual reports to communicate findings effectively.
Used advanced Excel functions and pivot tables for data management and analysis.
Educacion
Resumen
Dedicated data analyst with extensive experience in analyzing data to support business decisions and optimize processes.
Logros Clave
- Led the design and implementation of new data collection procedures, increasing data accuracy.
- Analyzed customer survey data to identify key trends, informing strategic decisions.
- Collaborated with cross-functional teams to streamline reporting processes, reducing turnaround time.
Experiencia
Customer service advocate
Customer and technical support for Wallbox (level 2 home chargers)., Handled inbound and outbound calls from US and Canada customers., Handled replacements for defective units., Performed remote troubleshooting for chargers and walking customers through the diagnostics process., Utilized Salesforce, Zoom workspace and internal client tools to perform remote assistance.
Customer service advocate
Handled inbound calls from US customers and service providers about order inquiries., Proactively getting in touch (Outbound) with businesses and company’s partners., De escalating irated customers and effectively getting a quick resolution., Contacting potential suppliers, quoting and managing national and international purchases of merchandise., Manage inventory and in charge of data base updates., Worked closely monitoring logistic from purchases and sells.
Administrative assistant
Customer service and advice.
Successfully completed training for call handling on Prescription Drug Plan (Part D) of Medicare., Handled inbound calls from insured people and healthcare providers, offering support regarding patient eligibility, benefits, coverage, and claim status., Managed sensitive data, verified insurance and medical documentation in compliance with confidentiality policies (HIPAA compliance)., Utilized platforms such as Sensetia, CVS, CMS.gov, oracle, Citrix workspace, Amazon web services, and internal client tools to process and submit coverage requests.